Responsive recruiter

Benefits:

Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)

Customer Relations Representative – Insurance | Service + Sales Support
Location: Fishtown | Full-Time
Compensation: Base Salary + Performance Bonuses + Licensing Support

Support Clients. Drive Growth. Build a Career with Purpose.

Are you passionate about delivering exceptional service and ready to grow your skills in a fast-paced, team-oriented environment? Our insurance agency is seeking a Customer Relations Representative who will serve as a vital link between our clients and agency team—providing support, building relationships, and helping identify opportunities to better protect the people we serve.

This position is ideal for someone with strong communication skills, attention to detail, and a desire to build a long-term career in the insurance industry. In addition to delivering outstanding service, you'll also engage in sales conversations to support agency growth and client satisfaction.

What You’ll Do:

Respond to customer inquiries and assist with policy updates, billing questions, and service needs
Maintain accurate records and client documentation within agency systems
Coordinate with team members to resolve issues quickly and efficiently
Identify opportunities to cross-sell or recommend additional insurance solutions
Assist in customer retention efforts and follow-up communications
Deliver friendly, personalized service that reflects our agency’s values

Who You Are:

A strong communicator with excellent customer service and problem-solving skills
Detail-oriented, organized, and comfortable working in a fast-paced environment
Previous experience in customer service, office support, or insurance preferred
Comfortable initiating sales conversations and recommending solutions to meet client needs
Tech-savvy and familiar with basic office and CRM software

Licensing Requirement:
This role requires a Property & Casualty insurance license. If you are not currently licensed, you must be willing to obtain one within a set time frame. Licensing support and training will be provided. Employment is contingent upon obtaining the required license.

Why Join Us:

Competitive hourly pay plus performance-based bonus opportunities
Licensing assistance and on-the-job training
Clear path for growth into licensed sales or account management roles
Positive, supportive team culture
Meaningful work that helps protect families, businesses, and futures

If you're ready to make a difference while building your future, apply now to join our growing agency.

Compensation: $50,000.00 - $70,000.00 per year

We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals.

About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Fishtown.
I have been a State Farm agent since 2001.
I am a proud graduate of Temple University.

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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